If you have any additional questions and need immediate support, contact us via telephone!
A. We package and ship items as quickly as possible. You have approximately 20 minutes to call us and stop the item from shipping. This time can be shorter towards the end of the day, so contact us immediately if you realize you made a mistake. Once the item ships, we cannot cancel the order.
A. Please contact us within 1 business day of receiving your item. Items must be returned in original, unopened and unused condition. You are responsible for the return shipping. There will be a 20% restocking fee. Contact us for a Return Merchandise Authorization (RMA) number. Note that we cannot accept returns on most chemicals due to safety concerns. If in doubt, message us before ordering.
A. If you see the damage on the package while receiving from the carrier, ask them to make note of the damage. Take pictures of the unopened package showing the damage that occurred during transit. Then take pictures of the item that was damaged. This will help us with processing the claim with the shipping carrier. Next, contact us immediately upon receiving your item. You can email us the photos to firstname.lastname@example.org. We will work with you from there. Please don't just send the item back. You will need an RMA number for your package.
A. We have a few checks in place to prevent this from occurring. However, no matter how unlikely, some things can happen. Contact us within 1 business day of receiving your item. Please email us the photos of the incorrect item to email@example.com. After review, we will send out a replacement.
A. Once an item is opened and/or used, it cannot be returned. It is your responsibility to determine if the item is the correct one for your use prior to ordering.
A. We use tracking on all our shipments. Some locations and times of the year can affect the transit time. Please contact us if an item has not arrived within the approximate delivery period. We will try to determine its location and send out a request to the carrier if necessary. We will work with you to determine if we will need to send out a replacement or refund.